Broadway Across America

The Hippodrome Theatre App

Step 1: After logging into the app with your Hippodrome Theatre Account, tap Tickets from the menu at the bottom of the screen.

Step 2: Tap My Tickets.

Step 3: You will see all your upcoming events here. Tap an event to view and manage your tickets for that show.

The app will be your one stop for all your Hippodrome Theatre needs. You can view tickets and parking passes, if applicable; transfer tickets; buy tickets for upcoming shows; plan your visit to the theater; and more. Plus, Hippodrome Broadway Series subscribers can renew their subscription, upgrade their seats, make exchanges, buy additional tickets, and more.

After downloading or updating the app, choose the Log In option and tap the Ticketmaster button to log in to the app with your Hippodrome Broadway Series or Ticketmaster.com account credentials to unlock all the content and feature in the app.

With a recent security update, the email address your use as your Apple ID or Google Account and your Broadway/Ticketmaster Account Manager login email address are talking to each other.

For tickets to display in your phone’s wallet, you will now be prompted to link your Broadway/Ticketmaster account and your Apple ID or Google Account. The first time you try to add a ticket to the wallet, you will be prompted to link/connect your (or the) Broadway/Ticketmaster Account you are signed into to the Apple ID or Google Account that is signed into on the device you’re using (usually your smartphone). Only one Apple ID/Google Account can be associated to a Broadway/Ticketmaster Account. Whatever the first Apple ID  or Google Account email address becomes associated to the Broadway/Ticketmaster Account is what it will remain.

Taking that information above, if you have someone else that is attempting to log in to the same Broadway/Ticketmaster Account with their own device, while they can log in and view the tickets, when they attempt to add a ticket to Wallet, they will get an error because the Apple ID or Google Account on their device does not match the Apple ID or Google Account that is linked to the Broadway/Ticketmaster Account.

We currently have no way of seeing what Apple ID or Google Account is associated with someone’s Broadway/Ticketmaster Account, and once an Apple ID or Google Account and Broadway/Ticketmaster Account are linked we have no way to unlink them, which makes this challenging for us to troubleshoot.

There are two options currently:

  1. Opt to not download your tickets to your Wallet. You can still show the Usher your tickets from Account Manager in your phone’s browser or within the mobile app for entry, which would grant access the same way that a ticket in your Wallet would.
  2. Or, if you have someone else on the Broadway/Ticketmaster Account with a different Apple or Android device that must have their tickets added to their Wallet, we recommend transferring the ticket(s) from the original Broadway/Ticketmaster Account to the other person so they can have their own Broadway/Ticketmaster Account to associate their own Apple ID. You will need to do this for each show they will attend with you.

For more information if you are using the Ticketmaster App click here

We do understand the frustration and are continuing to seek out more information on other ways around this. We appreciate your patience.

Access Your Tickets Online

Step 1: Visit BaltimoreHippodrome.com in your smartphone’s web browser. Tap on My Account in the main menu (three horizontal parallel bars).

Step 2: Tap the person icon in the top right and log in with your email address and password. 

Step 3: Tap on Manage My Tickets in the main menu. 

Step 4: You will see all your upcoming events here. Tap an event to view and manage your tickets for that show.

iPhone

Step 1: Launch Safari on your ‌iPhone‌.

Step 2: Visit BaltimoreHippodrome.com and tap on My Account in the main menu (three horizontal parallel bars).

Step 3: Tap the Share icon (the square with an arrow pointing out of it) at the bottom of the screen.

Step 4: Scroll down to the list of actions and tap Add to Home Screen. (If you don’t see the action, scroll to the bottom and tap Edit Actions, then tap Add next to the Add to Home Screen action. After that, you’ll be able to select it from the Share menu.)

Android

Step 1: Launch Chrome on your smartphone.

Step 2: Visit BaltimoreHippodrome.com and tap on My Account in the main menu (three horizontal parallel bars).

Step 3: Tap the menu icon (three dots in upper right-hand corner) and tap Add to home screen.

Transferring Tickets

Step 1: Tap Manage My Tickets in the Tickets tab

Step 2: Tap on the show you wish to transfer tickets for, and then tap the Transfer button at the bottom of the screen.

Step 3: Check off the seats you want to transfer and tap Transfer To at the bottom right. 

Step 4: Choose the recipient from your contacts or manually add the name and email or phone number. Type a personal note (optional) for the recipient and tap the Transfer button at the bottom right.

You’re all set! The recipient will have a period of time to claim their tickets. We will keep you and the recipient updated via email at every step including letting you know when they have successfully accepted them. If anything changes, you can easily cancel the transfer as long as the recipient hasn’t accepted yet, and the tickets will be put back into your account.

Step 1: Tap Manage My Tickets from the Account Manager main menu (three horizontal parallel bars) and then tap the Transfer button at the top left.

Step 2: Check off the show(s) you wish to transfer tickets for and tap Next at the bottom of the screen.

Step 3: Check off the seats you want to transfer and then tap Next at the bottom right. 

Step 4: Add the name, email address, and a personal note (optional) for the recipient and tap the Transfer button at the bottom right.

You’re all set! The recipient will have a period of time to claim their tickets. We will keep you and the recipient updated via email at every step including letting you know when they have successfully accepted them. If anything changes, you can easily cancel the transfer as long as the recipient hasn’t accepted yet, and the tickets will be put back into your account.

No, but the app makes accepting tickets simple and easy! Either way, the recipient will need to log in using the email address and password for their Ticketmaster account or create a new My Hippodrome Broadway Series Account to accept and access the transferred tickets.

More Help

If your Hippodrome Broadway Series package includes parking for the University of Maryland Baltimore Grand Garage, or if parking was purchased separately, your parking passes will be available in your online account or Hippodrome Theatre App. If you need assistance, please contact Service@BaltimoreHippodrome.com. Please note: parking is not included in season options or shows outside the season package.

Your tickets will be at will call in the main box office. The box office is located at the corner of Baltimore and Eutaw Streets. Please note: the box office is not accessible from the Baltimore Grand Garage/Fayette Street Entrance.

A mobile ticket is a convenient and flexible way to receive and manage tickets. You’re probably already using your smartphone to attend movies or when you travel, so why not for a Broadway show? It’s our effort to make your Hippodrome experience the very best. Digital ticketing provides:

  • Quick, easy, contactless entry to the venue using your mobile phone
  • Instant access to all your tickets for the season
  • The ability to manage, view, and transfer tickets at any time
  • Reduced risk of lost, stolen, counterfeit or forgotten tickets
  • The ability to skip the printer and save paper

Barcodes are only visible when logged in to your account on your smartphone. Mobile tickets for most shows will be available to add to your smartphone’s mobile wallet at the public on sale. We will send you reminders prior to your performances to view and download your mobile tickets.

If you do not have access to a smartphone, please email us at Service@BaltimoreHippodrome.com for assistance.

We recommend you always add your tickets to your smartphone’s mobile wallet at least 48 hours before the show to avoid issues with connectivity when trying to enter and find your seat. We will send you an email before your show as a helpful reminder.

Your mobile tickets are enabled at least 30 days prior to your performance. This may vary by show.

No. Tickets must be presented to the usher live from the Hippodrome Theatre app, the mobile Account Manager website, or within your phone’s mobile wallet.

Yes. However, we recommend transferring any tickets you’re holding in advance to everyone attending. Everyone can enter on their own, explore the venue, and you can meet at your seats.

Transferring tickets to everyone in your party is easy in the Hippodrome Theatre app or via the mobile Account Manager website. You can transfer each member their own ticket in advance allowing everyone to enter on their own.

Yes. You can cancel the transfer and reclaim the tickets as long as they haven’t already been accepted by the recipient. You can always see the status of all of your tickets including those you have transferred when viewing the event in your account.

The Hippodrome Theatre app includes an offline mode that helps to save tickets after you view them. Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone’s mobile wallet before arriving at the show. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay.

Simply come to the box office, present your ID, and we will assist.

Yes! Our venue and app is PCI compliant, giving you the highest available security to ensure that your credit card and account password are all well-protected

With a recent security update, the email address you use as your Apple ID or Google Account and your Broadway/Ticketmaster Account Manager login email address are talking to each other.

There could be two reasons you are not able to save a ticket/tickets to your digital Wallet. If the email address you use as your Apple ID or Google Account and your Broadway/Ticketmaster Account Manager do not match, or if you do not have a security passcode/biometric authentication set for your phone.

For tickets to display in your phone’s wallet, you will now be prompted to link your Broadway/Ticketmaster account and your Apple ID or Google Account. The first time you try to add a ticket to the wallet, you will be prompted to link/connect your (or the) Broadway/Ticketmaster Account you are signed into to the Apple ID or Google Account that is signed into on the device you’re using (usually your smartphone). Only one Apple ID/Google Account can be associated to a Broadway/Ticketmaster Account. Whatever the first Apple ID  or Google Account email address becomes associated to the Broadway/Ticketmaster Account is what it will remain.

Taking that information above, if you have someone else that is attempting to log in to the same Broadway/Ticketmaster Account with their own device, while they can log in and view the tickets, when they attempt to add a ticket to Wallet, they will get an error because the Apple ID or Google Account on their device does not match the Apple ID or Google Account that is linked to the Broadway/Ticketmaster Account.

We currently have no way of seeing what Apple ID or Google Account is associated with someone’s Broadway/Ticketmaster Account, and once an Apple ID or Google Account and Broadway/Ticketmaster Account are linked we have no way to unlink them, which makes this challenging for us to troubleshoot.

If you do not have a security passcode or biometric authentication active on your phone, regardless of a matching ID, you will not be able to save a ticket/tickets to your digital Wallet.

There are two options currently:

  1. Opt to not download your tickets to your Wallet. You can still show the Usher your tickets from Account Manager in your phone’s browser or within the mobile app for entry, which would grant access the same way that a ticket in your Wallet would.
  2. Or, if you have someone else on the Broadway/Ticketmaster Account with a different Apple or Android device that must have their tickets added to their Wallet, we recommend transferring the ticket(s) from the original Broadway/Ticketmaster Account to the other person so they can have their own Broadway/Ticketmaster Account to associate their own Apple ID. You will need to do this for each show they will attend with you.

I Still Need Help.

Email Us

Season Subscribers

800.343.3103
(M-F, 10a to 5p)

Grand Suite Subscribers

443.703.2416
(M-F, 11a to 3p)

eCLUB Members

866.880.9572
(M-F, 9a to 5p)

Group Sales Clients

443.703.2410
(M-F, 10a to 6p)