Help

iPhone

Step 1: Launch Safari on your ‌iPhone‌.

Step 2: Visit BaltimoreHippodrome.com and tap on My Account in the main menu (three horizontal parallel bars).

Step 3: Tap the Share icon (the square with an arrow pointing out of it) at the bottom of the screen.

Step 4: Scroll down to the list of actions and tap Add to Home Screen. (If you don’t see the action, scroll to the bottom and tap Edit Actions, then tap Add next to the Add to Home Screen action. After that, you’ll be able to select it from the Share menu.)

Android

Step 1: Launch Chrome on your smartphone.

Step 2: Visit BaltimoreHippodrome.com and tap on My Account in the main menu (three horizontal parallel bars).

Step 3: Tap the menu icon (three dots in upper right-hand corner) and tap Add to home screen.

Step 1: Tap Manage My Tickets in the Tickets tab. 

Step 2: Tap on the show you wish to transfer tickets for, and then tap the Transfer button at the bottom of the screen.

Step 3: Check off the seats you want to transfer and tap Transfer To at the bottom right. 

Step 4: Choose the recipient from your contacts or manually add the name and email or phone number. Type a personal note (optional) for the recipient and tap the Transfer button at the bottom right.

You’re all set! The recipient will have a period of time to claim their tickets. We will keep you and the recipient updated via email at every step including letting you know when they have successfully accepted them. If anything changes, you can easily cancel the transfer as long as the recipient hasn’t accepted yet, and the tickets will be put back into your account.

Step 1: Tap Manage My Tickets from the Account Manager main menu (three horizontal parallel bars) and then tap the Transfer button at the top left.

Step 2: Check off the show(s) you wish to transfer tickets for and tap Next at the bottom of the screen.

Step 3: Check off the seats you want to transfer and then tap Next at the bottom right. 

Step 4: Add the name, email address, and a personal note (optional) for the recipient and tap the Transfer button at the bottom right.

You’re all set! The recipient will have a period of time to claim their tickets. We will keep you and the recipient updated via email at every step including letting you know when they have successfully accepted them. If anything changes, you can easily cancel the transfer as long as the recipient hasn’t accepted yet, and the tickets will be put back into your account.

No, but the app makes accepting tickets simple and easy! Either way, the recipient will need to log in using the email address and password for their Ticketmaster account or create a new My Hippodrome Broadway Series Account to accept and access the transferred tickets.

If your series package includes parking for the University of Maryland Grand Garage, or if parking was purchased separately, parking has been mailed. If you have not received your parking passes, please contact Service@BaltimoreHippodrome.com. Please note: parking is not included in season options or shows outside the season package.

Your tickets will be at will call in the main box office. The box office is located at the corner of Baltimore and Eutaw Streets. Please note: the box office is not accessible from the Baltimore Grand Garage/Fayette Street Entrance.

A mobile ticket is a convenient and flexible way to receive and manage tickets. You’re probably already using your smartphone to attend movies or when you travel, so why not for a Broadway show? It’s our effort to make your Hippodrome experience the very best. Digital ticketing provides:

• Quick, easy, contactless entry to the venue using your mobile phone
• Instant access to all your tickets for the season
• The ability to manage, view, and transfer tickets at any time
• Reduced risk of lost, stolen, counterfeit or forgotten tickets
• The ability to skip the printer and save paper

Barcodes are only visible when logged in to your account on your smartphone. Mobile tickets for most shows will be available to add to your smartphone’s mobile wallet at the public on sale. We will send you reminders prior to your performances to view and download your mobile tickets.

If you do not have access to a smartphone, please email us at Service@BaltimoreHippodrome.com for assistance.

We recommend you always add your tickets to your smartphone’s mobile wallet at least 48 hours before the show to avoid issues with connectivity when trying to enter and find your seat. We will send you an email before your show as a helpful reminder.

Your mobile tickets are enabled at least 30 days prior to your performance. This may vary by show.

No. Tickets must be presented to the usher live from the Hippodrome Theatre app, the mobile Account Manager website, or within your phone’s mobile wallet.

Yes. However, we recommend transferring any tickets you’re holding in advance to everyone attending. Everyone can enter on their own, explore the venue, and you can meet at your seats.

Transferring tickets to everyone in your party is easy in the Hippodrome Theatre app or via the mobile Account Manager website. You can transfer each member their own ticket in advance allowing everyone to enter on their own.

Yes. You can cancel the transfer and reclaim the tickets as long as they haven’t already been accepted by the recipient. You can always see the status of all of your tickets including those you have transferred when viewing the event in your account.

The Hippodrome Theatre app includes an offline mode that helps to save tickets after you view them. Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. To ensure seamless entry, we highly recommend adding your tickets to your phone’s mobile wallet before arriving at the show. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Pay.

Simply come to the box office, present your ID, and we will assist.

Yes! Our venue and app is PCI compliant, giving you the highest available security to ensure that your credit card and account password are all well-protected