When you sign into an Account Manager site, use the same email address you have always. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.
No. All sign-ins will now use Ticketmaster credentials. You will still use the same email, but your password may be changed.
Your phone number will be used for two-factor authentication to ensure it is you. Ticketmaster is requiring each account to have a mobile phone number associated with it. This phone number can be updated by signing in to your account on Ticketmaster.com and editing your profile.
This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.
Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on Ticketmaster.com.
Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account.
Creating an account is simple and secure! Follow the steps on Ticketmaster.com to create an account.
Contact us at 800.343.3103 and have us remove that email from your Ticketmaster account. You will provide us a new email address of your choice for your account. When you sign in again, you will use the new email address you provided.
Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.
No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.
Updating My Information
Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of Account Manager or by signing into Ticketmaster.com. Your mailing address can only be updated in the profile section of Account Manager. You can also contact us at 800.343.3103 to make updates to the way we communicate with you.
If we cancel your performance, the value of your tickets inclusive of any per ticket or per order service charges on subscription, subscription additional, group sales, or eCLUB tickets may be converted to an account credit on your Hippodrome Broadway Series account. This account credit can then be used when purchasing tickets for future Hippodrome Broadway Series performances, or to renew or purchase season subscriptions.
You can use your account credit for these kinds of purchases through Hippodrome Broadway Series:
- Renew your season subscription seats
- Buy new season subscription seats
- Buy additional season subscription tickets for an upcoming Hippodrome Broadway Series show
- Buy individual eCLUB tickets for an upcoming Hippodrome Broadway Series show
- Buy a block of tickets for an upcoming Hippodrome Broadway Series show for your group of 10 or more
- Pay a balance due when making a change to your season subscription seats or performance time
- Pay a balance due when exchanging your season subscription tickets to another performance of the same show
- Buy a Broadway Across America gift certificate to share the magic of live theater
You can still use your account credit if the total of the order you’re placing is more than the balance of that account credit. When you apply the account credit at Checkout, the total of your order will be recalculated to reflect the original total less your account credit. You will then be prompted to choose a payment method to cover the order’s remaining balance either from those you have saved in your account or you can choose to add a new one.
While account credits cannot be transferred person to person, you could make a purchase on behalf of someone else in your account and then transfer those tickets to them.
You can find out what your account credit balance is two easy ways:
- Online 24/7
CHECK MY BALANCE
- By Phone Mon – Fri 10 am – 5 pm
While the value of your account credit displayed in your Hippodrome Broadway Series account should always be updated, there may be occasions when the updated balance is delayed for a period of time. If you’re ever unsure, please call us at 800.343.3103 (Mon – Fri, 10 am – 5pm).
Your account credit balance will expire five (5) years after the date it was issued to your account. If your balance is from the value of tickets for multiple canceled shows, portions of the balance may expire before the rest.
No. An account credit can only be used to buy tickets directly from the Hippodrome Broadway Series. They cannot be used to make purchases with any other ticket seller even if those tickets are for the Hippodrome Broadway Series, and we are not responsible for the ticketing practices of other ticket sellers. If you would like to make a purchase to use an account credit, please log in to your Hippodrome Broadway Series account or call us at 800.343.3103 (Mon – Fri, 10 am – 5pm).
Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for the Hippodrome Broadway Series shows (including season subscriptions, additional subscription tickets, group sales tickets, seat upgrades or exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferrable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 800.343.3103 or log in to your account. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years from the date of issuance. Credits are only available for tickets purchased directly through the Hippodrome Broadway Series. The Hippodrome Broadway Series is not responsible for the ticketing practices put in place by secondary ticket providers.