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Broadway Across America

General Venue Information

You may visit our theatre information page for the Hippodrome Theatre here.

The Hippodrome Theatre Box Office is open M-F from 11am to 3pm (extended through intermission on show days).

We understand emergencies arise. If you have a day-of-show emergency, please email BaltimoreService@BroadwayAcrossAmerica.com with URGENT in the subject line or call 410.837.7400.

Detailed information about parking may be found here.

The Hippodrome Theatre does not offer valet parking. Please allow extra time to park your vehicle and get to the theatre!

To contribute to the safety and quality of your experience, guests will undergo a bag inspection and electronic security screening. Please allow for extra time to enter the theatre and refrain from bringing prohibited items with you.

The items listed below, and any additional items that Theatre management determines could potentially distract from the audience’s safety and enjoyment, are prohibited items which will not be allowed inside the venue. The Theatre reserves the right to eject or bar entry to patrons who have such prohibited items in their possession. No refunds will be given. For your convenience, please make other arrangements for these items before arriving. The Hippodrome Theatre does not have a bag check. Guests will not be permitted to re-enter the venue once leaving.

Prohibited Items: 

  • CAMERAS WITH EXTERNAL FLASH OR INTERCHANGEABLE LENSES (NO PROFESSIONAL PHOTOGRAPHY WITHOUT AUTHORIZATION)
  • AUDIO/ VIDEO RECORDING DEVICES
  • TRIPODS/ MONOPODS
  • LASER POINTERS
  • ILLEGAL DRUGS/SUBSTANCES
  • WEAPONS
  • CHEMICAL WEAPONS (INCLUDING MACE AND PEPPER SPRAY)
  • NOISE MAKING DEVICES
  • FIREWORKS
  • FLASHLIGHTS
  • OPTICAL ILLUSIONS
  • SIGNS/ FLAGS/ BANNERS
  • OUTSIDE FOOD OR BEVERAGE, INCLUDING ALCOHOL
  • BACKPACKS OR OVER-SIZED BAGS (OVER 14″ x 15″)
  • BEACH BALLS OR PROJECTILES
  • SKATEBOARDS/SCOOTERS/ROLLER BLADES
  • CANS OR BOTTLES
  • PETS (SERVICE ANIMALS EXEMPT)
  • LAPTOPS/TABLETS
  • SELFIE STICKS
  • BALLOONS
  • DRONES

Food and drinks are sold in the lobby before shows and during intermission (if applicable) at most ticketed events.

Did you know? You can pre-order your intermission drinks and they’ll be waiting for you at intermission! Search NOBLE BAR in the App Store or Google Play store to download, or visit the Hippodrome Theatre NOBLE site to order your drinks!

Food and drinks are allowed inside the theatre at the discretion of the presenter. If you are at a performance and want to know if you can take your food and drink inside, an usher can tell you the policy for the show you are attending.

Outside food and drink can be brought into the theatre if required due to a disability, medical requirements and/or special needs. Guests with specific/special dietary needs due to disabilities, medical conditions and/or special needs should contact us by emailing

CrystalS@hippodromefoundation.org or calling us at 410.727.7787 x 119 prior to attending the event to arrange for reasonable accommodations.

Night of Show FAQs

There is no specific dress code. Most people enjoy dressing up to go to the theatre, and some events, such as opening nights, will draw a dressier crowd. For theatrical performances, you will see people in everything from casual to formal wear.

We recommend that you arrive at the venue at a minimum of 40 minutes before the performance to allow plenty of time to park and get seated. NEW! Lobby doors for Broadway shows open 90 minutes prior to the start of the show. For all non-Broadway shows, doors will open between 60-90 minutes prior to start of the show and may vary on show-by-show basis.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission.

Buying Tickets

View our seating charts here.

A full list of accessible services for the Hippodrome Theatre may be found here.

Limited View seats generally have a partial view of the stage due to the viewing angle in the theatre. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment. 

You sure can! Individual show tickets are available in person at the following location:

Hippodrome Theatre Box Office

12 N. Eutaw St., Baltimore, MD 21201

Mon – Fri: 11am to 3pm

Show Days: 11am to intermission

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

Lottery and rush ticket policies vary between productions and are often not determined until the day the show premieres. Please follow us on Facebook and Twitter. If an in-person lottery or rush has been announced, please note that seating is always subject to availability and cannot be guaranteed.

Buying Tickets

The Hippodrome Theatre strongly urges all patrons to purchase through the following authorized ticketing outlets:

  1. Hippodrome Theatre Box Office
  2. BaltimoreHippodrome.com
  3. Ticketmaster (Ticketmaster.com or 800.982.ARTS)
  4. Broadway Across America eCLUB

Purchasing tickets from unauthorized agents runs a high risk of receiving fraudulent tickets or paying extremely inflated prices. Ticket buyers who purchase tickets from a ticket broker or third party should be aware that the Hippodrome Theatre is unable to reprint or replace lost or stolen tickets and is unable to contact patrons with additional information. If you arrive at a Hippodrome Theatre performance with a fraudulent ticket, you will not be allowed entry.

On-sale dates vary, but most shows tend to go on sale 2-3 months before they come to town. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

If you wish to purchase accessible seats for a production, please call us at 410.752.7444

A full list of accessible services can be found here

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

Please call our National eCLUB Service Line at 866.880.9572 (M-F, 9am to 5pm), or email us at SpecialServices@BroadwayAcrossAmerica.com.

Visit your Account Manager here.

All sales are final and refunds cannot be given.

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

We are so to have officially launched our eCLUB calendar. If you’re looking for a way to get real time notifications about the Hippodrome, click here to learn more.

Get important eCLUB information, including last minute emergency, traffic, and weather updates straight to your phone.
All we need from you is to confirm your cellphone number, and give us your permission to text you. Please be sure to enter the email address associated with your Hippodrome account. Don’t worry – you can opt out of it at anytime.
Sign up here: https://shows.broadwayacrossamerica.com/sms-opt-in

Gift Certificates

Visit our Gift Certificates page to purchase a Gift Certificate for Broadway Across America shows in: Baltimore, Boston, Cincinnati, Columbus, Fort Lauderdale, Houston, Indianapolis, Louisville, New Orleans, and San Antonio.

To redeem over the phone please call the Gift Certificate Hotline at 866.698.7469 (Monday – Friday, 9am – 5pm ET). Please note that Broadway Across America gift certificates cannot be redeemed online

Gift certificates may be redeemed towards most purchases through Broadway Across America, including subscription tickets and eCLUB offers for individual shows. Broadway Across America gift certificates cannot be redeemed for purchases through Ticketmaster, the venue, or any other organization.

Nope! Any gift certificates purchased through Broadway Across America are valid indefinitely. The date you see on many of our gift certificates is simply a placeholder.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Hippodrome Theatre Box Office, BaltimoreHippodrome.com, Ticketmaster or Broadway Across America eCLUB), a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, the Hippodrome Theatre and Ticketmaster will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theatre. During inclement weather, updates will be posted on our Facebook and Twitter pages.

We advise all customers to contact their original point of sale. If you bought your tickets through the Broadway Across America eCLUB, you may call our national hotline at 866.880.9572 (M-F, 9am to 5pm) or email us at SpecialServices@BroadwayAcrossAmerica.com.

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

The Hippodrome Theatre requires that every person, regardless of age, must have a ticket. Age recommendations vary by production. Please visit our SHOWS page for performance descriptions and age recommendations.

Donation requests can be submitted online at BaltimoreHippodrome.com/DonationRequest or by sending a letter on organization letterhead to:

Hippodrome Theatre
Attn: Donation Requests
12 N. Eutaw St., Baltimore, MD 21201

eCLUB Mobile Tickets

We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient and flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise. Digital ticketing provides:

  • Quick and easy entry to the venue
  • Instant access to all your tickets for the season
  • The ability to manage tickets at any time
  • Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
  • The ability to skip the printer and save paper

PDF tickets are not available to print from home. With mobile ticketing, your phone is your ticket. If you do not have access to a smartphone and would like a printed ticket, please contact us.

No. If tickets were already printed, then your BaltimoreHippodrome.com Account will display the existing barcode. If tickets have not already been printed, then your BaltimoreHippodrome.com Account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your BaltimoreHippodrome.com Account will display the existing barcode via a mobile device.

To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

PRO TIP! Once scanned, consider taking a screenshot so you can always access your seat information regardless of your phone’s connectivity.

If you are logged into your BaltimoreHippodrome.com Account and still do not see your tickets, please go to the box office or contact us at BaltimoreService@BroadwayAcrossAmerica.com 800.343.3103.

Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.

If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Only digital tickets generated from your BaltimoreHippodrome.com Account or your phone’s digital wallet app will be accepted.

Yes; however, transferring each attendee their individual ticket ahead of time will expedite your entry into the theatre.

You can easily transfer each member their ticket individually so they can enter at their convenience.

You can easily transfer each member their ticket individually so they can enter at their convenience.

Once logged into your account:

Step 1: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Send.
Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.

Step 2: Select the tickets you’d like to transfer and tap Done, followed by Confirm.

Step 3: Add the email address of the person you’d like to send the ticket(s) to and select Done.

Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.

Yes, you can reclaim tickets as long as they have not already been accepted by the recipient.

Connectivity may be intermittent at the theatre; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving to the theatre.

The data associated with your tickets will be saved to your phone’s app. If you have previously retrieved details for tickets to a show, added them to your phone’s app and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

Please contact our group sales department: AndrewSpringer@BroadwayAcrossAmerica.com or call 443.703.2401 (M-F 10am to 6pm).

Website Issues

If you are receiving an error message, please call our National eCLUB Service Line at 866.880.9572 (M-F, 9am to 5pm) or email BaltimoreService@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, click here to access the eCLUB login page. Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password. If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 866.880.9572 (M-F, 9am to 5pm).

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show included the season package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale to renewing subscribers in the beginning of the calendar year when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.

Yes! You can easily donate* your tickets online to the Hippodrome Foundation, Inc. (HFI), the theatre’s non-profit partner. HFI will acknowledge every ticket donation and find an educator or community member to use the tickets.

*Online ticket donations must be processed 10 business days prior to your scheduled performance.

2020/21

The price of each subscription seat reflects the face value of your tickets including handling fees, applicable taxes, facility fees, and if applicable, the Grand Suite or Inner Circle subscription fee noted below. This calculation does not factor in any Season Options. Grand Suite Subscription package prices include $15 in handling fees per Subscription seat. All non-Grand Suite Subscription package prices include $65 in handling fees per Subscription seat.

Grand Suite Subscriptions (Balcony Front Center [Grand Suites] Rows B-C Seats 301-308; Balcony Front Left [Grand Suites] Rows B-C Seats 201-229; and Balcony Front Right [Grand Suites] Rows B-C Seats 202-230) include a $400 fee for each Subscription seat purchased. Additional benefits include access to the Lexus Lounge (which includes a private bar, coat check and restrooms), parking passes to the Grand Garage, and private ticket concierge hotline. Inner Circle Subscriptions (Orchestra Center Rows A-S, Orchestra Right Rows C-O, Orchestra Right Rows P-S Seats 2-22, Orchestra Left Rows C-O, Orchestra Left Rows P-S Seats 1-21, Balcony Center Rows D-G) include a $145 fee for each Subscription seat purchased. Additional benefits include parking passes to the Grand Garage. Grand Suite and Inner Circle Subscribers receive priority access to these premium seat locations prior to tickets being placed on sale to the general public.

Sections ending in “LV” indicate Limited View Seating. The Grand Suite and Inner Circle fees and benefits listed above do not apply to Limited View seating within these sections.

For a detailed breakdown, please click here.

Renewing Subscriptions

Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account, calling us at 800.343.3103, mailing your renewal to the address on your invoice, or bringing your invoice in person to the Hippodrome Theatre Box Office.

Automatic Renewal is an optional program that makes it easy to keep your seats year after year!
To learn more, tap here.
Please note – a valid email address is required to participate in Automatic Renewal.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple email notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time! Or join the automatic renewal program and never worry about missing a deadline! Tap here to learn more!
If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 800.343.3103 (M-F, 9am to 5pm).

Exchanging and Adding Tickets

This is one of the best benefits of becoming a Hippodrome Broadway Series Season Subscriber! If you are unable to attend your scheduled performance, you may exchange for another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

Subscribers will be notified by email when the additional ticket and exchange window has opened.

Exchanges may be made by calling our Subscriber Hotline at 800.343.3103 (M-F, 9am-5pm), by logging into your online account here or by coming to the Hippodrome Theatre Box Office.

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. Refunds will be given when exchanging into less expensive performances or seating locations. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange.

Please note: Tickets for HAMILTON must be purchased or exchanged by Friday, March 5, 2021 as the availability of seats may be limited. Due to the demand for the upcoming season, after this date we will no longer be able to guarantee exchanges.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account here.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call (866) 523-7469 (M-F, 9am to 5pm).

Once additional tickets and exchanges become available for subscribers, you may add tickets online, over the phone at 800.343.3103, or in-person at the Hippodrome Theatre Box Office.

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options are not part of the main package and are sold to subscribers on a first-come, first-served basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 800.343.3103 and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact us as soon as possible at 800.343.3103. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

If your subscription tickets have been misplaced or destroyed, contact us at 800.343.3103 or BaltimoreService@BroadwayAcrossAmerica.com as soon as possible to request a reprint.

You may call us at 800.343.3103 or reach us via email at BaltimoreService@BroadwayAcrossAmerica.com

If you wish to purchase accessible seats for a subscription, please call us at 800.343.3103. A full list of accessible services for the Hippodrome Theatre may be found here

Hippodrome Broadway Series Subscribers can split accounts with friends and family. For more information, please call us at 800.343.3103.

For a full list of Terms and Conditions, please visit this page

During the renewal period, you may call us at 800.343.3103 to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.

Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us.

We are so excited to have officially launched our Subscriber If you’re looking for a way to get real time notifications about the Hippodrome, click here to learn more.

Get important subscriber information, including renewal deadlines, payment plan reminders, and upgrade information, as well as last minute emergency, traffic, and weather updates straight to your phone.
All we need from you is to confirm your cellphone number, and give us your permission to text you. Please be sure to enter the email address associated with your Hippodrome account. Don’t worry – you can opt out of it at anytime.
Sign up here: https://shows.broadwayacrossamerica.com/sms-opt-in

Subscription Mobile Tickets

We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient and flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise. Digital ticketing provides:

  • Quick and easy entry to the venue
  • Instant access to all your tickets for the season
  • The ability to manage tickets at any time
  • Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
  • The ability to skip the printer and save paper

PDF tickets are not available to print from home. With mobile ticketing, your phone is your ticket. If you do not have access to a smartphone and would like a printed ticket, please contact us.

No. If tickets were already printed, then your BaltimoreHippodrome.com Account will display the existing barcode. If tickets have not already been printed, then your BaltimoreHippodrome.com Account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your BaltimoreHippodrome.com Account will display the existing barcode via a mobile device.

To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

PRO TIP! Once scanned, consider taking a screenshot so you can always access your seat information regardless of your phone’s connectivity.

If you are logged into your BaltimoreHippodrome.com Account and still do not see your tickets, please go to the box office or contact us at BaltimoreService@BroadwayAcrossAmerica.com or 800.343.3103.

Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.

If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Only digital tickets generated from your BaltimoreHippodrome.com Account or your phone’s digital wallet app will be accepted.

Yes; however, transferring each attendee their individual ticket ahead of time will expedite your entry into the theatre.

You can easily transfer each member their ticket individually so they can enter at their convenience.

Once logged into your account:

Step 1
: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Send.
Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.

Step 2
: Select the tickets you’d like to transfer and tap Done, followed by Confirm.

Step 3
: Add the email address of the person you’d like to send the ticket(s) to and select Done.

Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.

Yes, you can reclaim tickets as long as they have not already been accepted by the recipient.

Connectivity may be intermittent at the theatre; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving to the theatre.

The data associated with your tickets will be saved to your phone’s app. If you have previously retrieved details for tickets to a show, added them to your phone’s app and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

Website Issues

Step-by-step instructions for managing your tickets online can be found here. If you are receiving an error message, please call us at 800.343.3103 or email BaltimoreService@BroadwayAcrossAmerica.com for assistance.

Step-by-step instructions for managing your tickets online can be found here. If you are receiving an error message, please call us 800.343.3103 or email BaltimoreSerivce@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 800.343.3103.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 1-443-703-2401 or email BaltimoreGroups@BroadwayACrossAmerica.com to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 1-443-703-2401 or email: BaltimoreGroups@BroadwayAcrossAmerica.com

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 1-443-703-2401 or email: BaltimoreGroups@BroadwayAcrossAmerica.

Please mail checks payable to:

 

The Hippodrome Theatre

Attn: Group Sales

12 North Eutaw Street

Baltimore, MD 21201

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 1-443-703-2401 or email: BaltimoreGroups@BroadwayAcrossAmerica.com.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-serve basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theatre in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 1-443-703-2401 or email BaltimoreGroups@BroadwayAcrossAmerica.com to check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.

Please contact your employer, employee perks, or employee benefits department at your company to obtain your customized company ticketing link. Sill having trouble? Contact us at 443-703-2401 or BaltimoreGroups@BroadwayAcrossAmerica.com.

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Baltimore. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 1-443-703-2401 or email BaltimoreGroups@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, go to “My Account” in the navigation and select your account type.  Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 1-443-703-2401 or email: BaltimoreGroups@BroadwayAcrossAmerica.com.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Our Mobile Alerts program will be launching soon. Please keep an eye on your email for an opportunity to sign up. 

Stay tuned for more information on CalReply and the Hippodrome Broadway Series.

HAMILTON Frequently Asked Questions

The individual ticket on sale date for the Baltimore engagement will be released at a later date. To receive updates, sign up for our eClub here.

Yes. Specific details will be announced at a later date. To receive updates, sign up for our eClub here.

A limited allotment of group seats for HAMILTON will be available to Baltimore clients. For more information, contact BaltimoreGroups@Broadwayacrossamerica.com.

Ticket prices have not yet been announced. To receive updates, sign up for our eClub here.

Tickets for HAMILTON are not yet on-sale. While it’s tempting to get tickets any way you can, there are many sites and people who are selling overpriced, and in some cases, fraudulent tickets. For the best seats, the best prices and to eliminate the risk of counterfeit tickets, all purchases for the Baltimore engagement should be made through BaltimoreHippodrome.com, Hippodrome Group Sales, our eCLUB, or Ticketmaster.com at the appropriate time.

Yes. For more information, please contact BaltimoreAccessibility@broadwayacrossamerica.com or call 443.703.2444. For more information on our accessible services, please click here.

The running time is 2 hours and 45 minutes including 1 intermission.

HAMILTON is appropriate for ages 10+. The show contains some strong language. EVERY PATRON, REGARDLESS OF AGE, MUST HAVE A TICKET.

The Baltimore production of HAMILTON is part of the national tour. Casting for the tour reflects the same talent, attention to detail and high quality as the Broadway production.

We encourage you to check out HAMILTON’s official tour site for more information.

HAMILTON Ticketing Tips

Each ticket has a one-of-a-kind barcode, and when you share your tickets along with your personal information online, your tickets can be compromised. You can still share your excitement online, just make sure to #CoverTheCode by covering the bar code and any other personal information on your ticket.

The ONLY OFFICIAL website for purchasing tickets to HAMILTON at the Hippodrome Theatre will be Ticketmaster.com. Purchasing tickets from any other seller or website runs a high risk of receiving fraudulent tickets or paying extremely inflated prices. Ticket buyers who purchase tickets from a ticker broker or any third party should be aware that the Hippodrome Theatre is unable to reprint or replace lost or stolen tickets and is unable to contact patrons with additional information. If you arrive at a Hippodrome Theatre performance with a fraudulent ticket, you will not be allowed entry.

HAMILTON Lottery Details

Yes. Specific details will be announced at a later date. Follow the Hippodrome Theatre’s social media accounts @HippodromeBway for updates!

You should join Automatic Renewal because:

  • You want an EASIER WAY TO KEEP YOUR SEATS by letting our team renew your subscription for you. Never miss a renewal deadline and risk losing your seats.
  • You get to SKIP THE LINE to buy additional tickets and make exchanges for the new season’s shows. (Some restrictions may apply.)
  • We offer a MONEY-BACK GUARANTEE. If you decide you don’t want to renew for any reason, you can receive a full refund as long as you contact us by the Renewal Deadline.
  • You will be automatically entered for a chance to SEE HUGH JACKMAN IN THE MUSIC MAN if you join by 12:00 a.m. ET on December 16, 2019. No purchase necessary to enter or win. Read the Official Rules.

About Automatic Renewal

Automatic renewal is a risk-free, convenient service offered to handle the renewal process on your behalf to ensure you never miss a deadline.

If you change your mind once the season is revealed, contact us by the Renewal Deadline*, and we’ll refund you in full and cancel your seats.

  1. There are two ways to join. Either via an invitation emailed to you or as part of your season subscription renewal. If renewing by phone or in person, just be sure to tell the agent you’d like to automatically renew moving forward. Once enrolled, we’ll renew you automatically season after season.
  2. Before the season is announced, you will receive an email containing a reminder of the CC on file we will charge, the date we will charge that card, the amount we will charge your card, and if you are using the payment plan – the total amount for your subscription renewal.
  3. A few days before the season announcement, we’ll charge your card on the day outlined in the email and according to your designated payment plan (single payment or four installments). If we are able to successfully renew you or should you run into any issues, we will be sure to let you know in the season announcement email we send.
  4. If you change your mind once the season is revealed, contact us by the Renewal Deadline, and we will give you a full refund for your subscription and cancel your seats.
  5. When it is time to purchase additional tickets and make exchanges for the new season, Automatic Renewal participants will be FIRST IN LINE to buy and make changes to their performance schedule.
  6. You will be automatically renewed season after season, and we will always notify you prior to charging your card.
  7. If you would like to keep your season seats but opt out of the Automatic Renewal program, simply notify us by calling your Subscriber Hotline at 800.343.3103  to discontinue. We will no longer renew your seats automatically each year. To keep your seats, you will need to renew manually each year online, by phone, by mail or in person before the designated Renewal Deadline.

FAQ

The Hippodrome Broadway Series 2020-21 season will be announced on January 14, 2020.

The Renewal Deadline for the 2020-21 season is February 28, 2020.

Yes! You will receive your same subscription seats to all the shows included in the season package.

All renewed subscribers, including Automatic Renewal participants, will be eligible to participate in the online upgrade process after the Renewal Deadline.

We will communicate with you every step of the way. Before the season is announced, you will receive an email with the total and the exact charge date so there are no surprises.

In order to ensure a seamless process on the announcement day, we will charge your credit card a few days before and get in touch if there are any issues. In seasons where there are Season Options – shows that can be purchased in addition to those included in subscription package(s) – Automatic Renewal participants will have first access to buy tickets because their renewal will be done already at the time of announcement.

No problem! If you change your mind after we announce the shows, there is a 100% money-back guarantee if you contact us before the Renewal Deadline*.

The deadline to sign up for the Automatic Renewal program for the 2020-21 season is Sunday, December 15, 2019.

Don’t worry! You will receive an email after the season has been announced with a link to renew in your Account Manager at BaltimoreHippodrome.com/MyAccount. You can join the program as part of paying your renewal invoice.

Yes, you have the choice to pay in a single payment or use our four-installment plan for no additional fee.

If you select the payment plan option, the first charge will be 1-3 days before the season announcement (don’t worry – we will email you in advance with the total). The subsequent payments will be charged on April 10, 2020; May 15, 2020; and June 19, 2020. We will send you a reminder by email before each subsequent payment plan charge.

*The 2020-21 Renewal Deadline is February 28, 2020.
**NO PURCHASE NECESSARY TO ENTER OR WIN. VOID WHERE PROHIBITED. Promotion only open to legal residents of 48 contiguous United States (excluding FL and NY) and Washington, D.C. who are 18+. Starts 12/9/19 and ends 12/16/19. Limit one (1) entry per person. Total Approximate Retail Value: $5,368. For Official Rules and alternate method of entry, please visit: BaltimoreHippodrome.com/AutoRenewSweeps. Sponsor: TMG Hippodrome, LLC.