Baltimore

Subscriber Resources



Below you will find helpful information on how to manage, and make the most of, your Hippodrome Broadway Series subscription! If you are unable to find the answers to your questions, please email us at BaltimoreService@BroadwayAcrossAmerica.com or call your dedicated subscriber service center at 800.343.3103, M-F 9am-5pm. Grand Suite Holders can call the Suite Concierge Line at 443.703.2416, M-F 11am-3pm.

ADDITIONAL TICKETS

Subscribers have priority access to purchase additional Broadway tickets for family and friends. To purchase additional tickets, log into your account below or call 800.343.3103 (M-F, 9am to 5pm).



Manage My Subscription Manage My Grand Suite Subscription

Please note – additional tickets are subject to availability and sold on a first-come, first-served basis. Some restrictions may apply.

If you wish to purchase additional tickets in another Broadway Across America city, please call 800.343.3103 (M-F, 9am to 5pm).

2018/19 Season Policy
Additional ticket orders will be limited to two (2) tickets per show per account for FIDDLER ON THE ROOF, ANASTASIA, ROALD DAHL'S CHARLIE AND THE CHOCOLATE FACTORY, RODGERS & HAMMERSTEIN’S THE KING AND I, COME FROM AWAY and THE PLAY THAT GOES WRONG. Additional ticket orders will be limited to eight (8) tickets for LES MISÉRABLES and ROCK OF AGES, and nine (9) tickets for THE BOOK OF MORMON.

Subscribers were notified in early fall regarding special rules and restrictions for HAMILTON. The window to purchase additional tickets was Thursday, September 27 at 10am through Friday, October 5 at 5pm. Additional tickets were available on a first-come, first-served basis and orders were be limited to two (2) additional tickets per account.

TICKET EXCHANGES

Have a conflict with a performance date? Only subscribers have the exclusive benefit of exchanging tickets to another performance of the same show. To exchange your tickets, follow the steps listed below or call 800.343.3103 (M-F, 9am to 5pm).

Please note – ticket exchanges are subject to availability. The difference must be paid when exchanging into a higher priced performance or seating location. Some restrictions may apply. Exchanges must be made at least 48 hours prior to your performance for performances Tuesday through Saturday or by 5pm for Sunday performances.

Subscribers were notified in early fall regarding special rules and restrictions for HAMILTON. The window to exchange tickets to another performance of HAMILTON was Monday, September 24 at 10am through Friday, October 5 at 5pm. All seating was subject to availability and comparable seating was not guaranteed. Additional costs may have incurred when exchanging into a higher price level or performance. Tickets for HAMILTON cannot be transferred electronically.


  1. Log into your account by entering an account number/e-mail address and password.
  2. Click on the ticket(s) you want to exchange.
  3. Click the “…” and then exchange at the top of the screen.
  4. Check the box next to the SEAT LOCATION(S) you wish to exchange then click ‘EXCHANGE’ button in the top right hand corner under ‘Manage My Tickets’ section.
  5. Click CONTINUE TO EXCHANGE in the pop up window.
  6. Select the new date you wish to attend the show and then click CONTINUE.
  7. Using the seating chart, select your new seats.
  8. Click CHECKOUT.
  9. Review the details of your exchange, making sure to double check the new show’s date, time, and seat location, and number of seats. Once confirmed, click ‘EXCHANGE SEATS’ to proceed to payment checkout process.
  10. Enter your password in the pop up window to confirm that you agree to exchange your tickets. Click CONTINUE WITH EXCHANGE to proceed.
  11. Go through the checkout process to select your Delivery Method and your Payment Type to complete the exchange. Your original seats will not be released until you click PURCHASE TICKETS.


  12. Manage My Subscription Manage My Grand Suite Subscription

MOBILE TICKETS




We encourage you to check back often as we continue to refine and update this resource.

To access your mobile tickets, please review the steps below or watch this video. Simply visit BaltimoreHippodrome.com/ManageMyAccount from your mobile device to locate your tickets.


  • 1. Visit BaltimoreHippodrome.com from your mobile device and click MANAGE MY ACCOUNT.


  • 2. Select MANAGE MY SUBSCRIPTION (or MANAGE MY GRAND SUITE SUBSCRIPTION, if applicable).


  • 3. Click Sign In in the upper right hand corner.


  • 4. Log in using your email address


  • 5. Select the event


  • 6a. APPLE PHONES

    You can select Add to Apple Wallet if you prefer. Or simply select VIEW BARCODE when you are ready to be scanned. PLEASE NOTE: Once you select Add to Apple Wallet or VIEW BARCODE any previously printed tickets will become invalid.


  • if you select Add to Apple Wallet and then click ADD in the upper right hand corner.
  • 6b. ANDROID DEVICES.

    PLEASE NOTE: Once you select VIEW BARCODE any previously printed tickets will become invalid.


  • 7. Show your barcode for scanning and enjoy!

  • APPLE


  • ANDROID
  • TICKET TRANSFERS


    A step by step guide to transferring your tickets is coming soon!

    MOBILE TICKETING FAQ

    LOST OR STOLEN TICKETS


    Subscriber tickets can be replaced. Be sure to purchase your subscription tickets through the Hippodrome Broadway Series by phone, online or in person, to guarantee insurance. Should you lose your tickets, call 800.343.3103 (M-F, 9am-5pm) for assistance.

    Regardless of your ticket delivery method, your tickets are always with you through you online account manager.

    Lost HAMILTON Tickets
    For your protection, tickets for HAMILTON have not been mailed or made available in your online account at this time. Special restrictions will apply for lost or stolen HAMILTON tickets. Please be sure your email address and mailing address in your account are up-to-date.

    SUBSCRIBER DISCOUNT CARD

    Use your Subscriber Discount Card at our participating restaurants and organizations. Click below to see the current offers and be sure to check back often, as deals are added regularly.

    Subscriber Discount Card Offers

    TEXT ALERTS

    Sign up to receive messages with us! Click the button below to sign up to be notified via text message when emergencies happen or important dates arise. All you need is the email address associated with your subscription account and a mobile cell phone!

    SIGN UP HERE

    Sign up to receive text messages with us by visiting BroadwayAcrossAmerica.com/SMS. You may receive up to eight (8) messages per month. To stop receiving messages, participant can text "STOP" to 98693. Message and data rates may apply.

    You consent to receive text messages by automated means. Signing up to receive text messages is not a condition of purchase. Please review our additional Terms and Conditions.

    Our Mobile Alerts number is 98693.
    Save our number to your mobile phone. That way, you'll know it's from us when we reach out.

    Please note: if your Subscriber Account holds more than one email address or mobile phone number listed, only the first email address/mobile phone number signed up will be able to opt into the Mobile Alerts Program.
    LEARN MORE

    DONATE TICKETS

    A step by step guide to donating your tickets is coming soon!

    Unable to use your tickets? Don’t let them go to waste! You can easily donate* your tickets online to the Hippodrome Foundation, Inc. (HFI), the theatre’s non-profit partner. HFI will acknowledge every ticket donation and find an educator or community member to use the tickets.

    *Online ticket donations must be processed 10 business days prior to your scheduled performance.

    POLICIES

    SAFETY AND SECURITY
    Please arrive at least 40 minutes prior to the performance to allow time for enhanced security procedures, including bag checks and metal detection. For a complete list of prohibited items and venue policies, visit BaltimoreHippodrome.com/TheatreInfo.

    LATE SEATING
    Please be advised that productions will begin promptly at the time stated on your ticket. Most shows dictate a seating hold at the start of every performance and will be strictly enforced by our front of house staff and volunteer ushers. Video monitors are located throughout the theatre lobby for latecomers to use until the seating hold has been lifted. For your convenience, lobby doors will open an hour prior to curtain. Bars will also be open for your enjoyment.

    COAT AND BAG CHECK
    Coats, hats, umbrellas and miscellaneous items may be checked at the Coat Check Counter for $2.00 per item. Patrons will be issued a claim check to be used when retrieving their belongings.

    TICKETS FOR CHILDREN
    All patrons, regardless of age, must have a ticket. With the exception of certain children’s productions, infants and children under the age of six are not recommended in the theatre. If a patron disturbs the audience or interferes with the performance, the patron will be asked to leave the auditorium. Please be aware which shows contain mature content or language. Visit BaltimoreHippodrome.com/FamilyGuide for helpful information.

    PHONES AND CAMERAS
    Please turn off all cell phones, watch alarms and audible pagers prior to the start of each performance. The use of photography or video from a camera or mobile device is not permitted inside the auditorium during performances. If the use of a camera or phone for photography or video is identified within the auditorium during performances, it will be confiscated. The camera or phone may be claimed at the Coat Check Counter following the performance. We encourage you to post and share your experience on social media prior to, directly following, and during intermission.

    ADDITIONAL FAQs

    Don't see the information you need? No problem! Contact us at 800.343.3103 (M-F, 9am-5pm), email us at BaltimoreService@baltimoreHippodrome.com, or stop by the Hippodrome Theatre Box Office (M-F, 11am-3pm and show days, 11am-show time.)

    NETWORK BENEFITS

    Traveling soon? Your benefits travel with you. The Broadway Across America network spans dozens of cities across North America, and you have the flexibility to exchange your tickets to another show or purchase tickets to Broadway shows in different cities. For more information, please call the Broadway Across America National Service Line at 877.783.4847 (M-F, 9am-5pm).

    When using your network benefits to exchange tickets into another city, the ticket exchange must be requested no later than two weeks prior to the performance in your home market. Requests after that point will not be guaranteed.

    SUBSCRIPTION FEES

    The price of each subscription seat reflects the face value of your tickets including handling fees, applicable taxes, facility fees, and if applicable, the Grand Suite or Inner Circle subscription fee noted below. This calculation does not factor in any Season Options. Grand Suite Subscription package prices include $15 in handling fees per Subscription seat. All non-Grand Suite Subscription package prices include $46 in handling fees per Subscription seat.

    Grand Suite Subscriptions (Balcony Front Center [Grand Suites] Rows B-C Seats 301-308; Balcony Front Left [Grand Suites] Rows B-C Seats 201-229; and Balcony Front Right [Grand Suites] Rows B-C Seats 202-230) include a $400 fee for each Subscription seat purchased. Additional benefits include access to the Lexus Lounge (which includes a private bar, coat check and restrooms), parking passes to the Grand Garage, private ticket concierge hotline. Inner Circle Subscriptions (Orchestra Center Rows A-S, Orchestra Right Rows C-O, Orchestra Right Rows P-S Seats 2-22, Orchestra Left Rows C-O, Orchestra Left Rows P-S Seats 1-21, Balcony Center Rows D-G) include a $120 fee ($145 for Saturday matinee, Saturday evening and Sunday matinee) for each Subscription seat purchased. Additional benefits include parking passes to the Grand Garage. Grand Suite and Inner Circle Subscribers receive priority access to these premium seat locations prior to tickets being placed on sale to the general public.

    Sections ending in "LV" indicate Limited View Seating. The Grand Suite and Inner Circle fees and benefits listed above do not apply to Limited View seating within these sections.


    2018/19 Season Pricing

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