Baltimore
 

Frequently Asked Questions

General

What is the Broadway Across American American Express eClub?

The eClub is an electronic mailing list that is free to join! You can opt in to receive exclusive Hippodrome Theatre offers and news. Click here to update your preferences at any time.


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How do I join the Hippodrome mailing list?

Join our eClub by clicking here!


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How can I purchase merchandise?

Merchandise may be sold in the lobby prior to the show and during intermission.


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How can I request a ticket donation for an upcoming charity event?

You can request a donation by sending a letter of request to: Hippodrome Theatre Attn: Donation Requests 12 North Eutaw Street Baltimore, MD 21201


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Subscribers

Where can I find the terms and conditions of a season subscription?
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.
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I cannot attend one of my subscription performances due to a conflict. How do I exchange my tickets?

If you are unable to attend your scheduled performance, as a Season Ticket Holder, you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. 

 

Exchanges cannot be made for single ticket purchases.

 

There are three ways to make an exchange if you are a subscriber:

 

1.  By mail: Please enclose your tickets with a note indicating which performance you wish to attend and a check payable to Broadway Across America - Baltimore if exchanging into a higher priced performance.

Mail to:
Hippodrome Broadway Series
Attn: Box Office
12 North Eutaw, Baltimore, MD 21201

2.  In person: Visit the Hippodrome Theatre box office (Mon-Fri 11am-3pm and performance days from 11am- show time) at least 48 hours in advance of your performance with your tickets in hand.

3.  By phone: Call us at 800.343.3103 (Mon-Fri 10-5pm) at least 24 hours in advance of your scheduled performance and we will complete your exchange for you over the phone.

There is no fee for your first exchange in any given production, however, when exchanging from a lower to a higher priced performance, the price difference must be collected when processing the exchange.


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I've lost my ticket to one of my scheduled subscription performances. What can I do?

Please call 800.343.3103 as soon as you realize that you have misplaced your subscription ticket(s). We will confirm your seating and issue a "Location Pass", which is available for pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.


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I've moved recently. How do I change my address?

Address changes can be made in writing, online or at the Box Office by the account holder. To make changes to your address online please access your account here.  Any changes to your account information can be made under the “Edit Profile” area. This includes not only address but phone, email, password & email preferences.
You can also email your address change to BaltimoreService@Broadwayacrossamerica.com. If emailing please be sure to include your name, old address, new address and phone number and account number.  We are not responsible for items not forwarded by the post office.


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I can no longer attend the subscription series, and would like to give my account to a friend. Is that possible?

The most important benefit of being a season ticket holder is your same seat privilege for the multi week engagements. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used to upgrade another season ticket holder.


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I have two residences and will not be in town for the beginning or end of the season, what are my options?

Broadway Across America is now available in over 45 cities. We want you to enjoy a full season of Broadway. Please call your Series Hotline number 1.800.343.3103 and ask about our Broadway Across America program to see if your secondary home city qualifies.


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I have already seen one of the shows in my season because I purchased tickets to see that production at another venue that was part of Broadway Across America. What are my options if I don't want to see it again?

We apologize if there is a show in your season that you have already seen; however, we are unable to offer you a refund on those tickets. We may be able to help through our inter-city exchange program. Please call 1.800.343.3103 for further information.


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I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How can I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office. Complete address information on the parties' involved needs to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done online. It will need to be mailed to the Hippodrome Theatre.


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Hippodrome Theatre show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account.


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When will I receive my Season Tickets?

Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call. Please note, season tickets cannot be sent to P.O. Boxes. If a street address is not listed on your account, your tickets will be held at Will Call.


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Buying Tickets

How do I purchase tickets to an event at the Hippodrome?

The Hippodrome Theatre strongly urges all patrons to purchase tickets through an authorized ticketing outlet.

Authorized ticket outlets:

1.  Hippodrome Theatre Box Office (Mon-Fri 11am-3pm and show days 11am-curtain)

2.  Ticketmaster.com or BroadwayAcrossAmerica.com/Baltimore

3.  By phone at 410.547.SEAT (7328)

4.  Other ticketmaster outlet locations


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When will tickets go on sale to the general public for a specific show?

The best way to be notified when shows go on sale is to join the eClub.  Click Here and sign up today!


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How can I view a seating chart for the venue?

For a seating chart of the Hippodrome Theatre, please click here.


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How can I preview my seat?

For seating location photos, please click here.


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Can I get a refund for my ticket purchase?

All sales are final and refunds cannot be given.


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How can I purchase a gift certificate?

You can purchase a gift certificate online by clicking here or calling 866.698.SHOW (7469) Mon-Fri 10-5pm


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At what age can my children attend shows?

We recommend that children under 5 not attend the shows unless otherwise stated.  Every person must have a ticket regardless of age to attend. While most of our shows are for mature audiences, we leave it up to the parent to decide if a show is appropriate for their children.


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What is the rush ticket policy?

The rush policy varies with each show. Please “like” us on Facebook.com/HippodromeBway or visit the Hippodrome Theatre Box Office (Open Mon-Fri 11a-3p and on performance days from 11a-show time.)


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How do I know which performances offer ASL interpretation or other special services?

Please call our accessible seating line at 410.752.7444.


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How can I reserve a group of 10 or more?

Groups of 10 (some shows may have a minimum of 15 or 20) or more can purchase tickets at a discount for most performances. A Hippodrome Theatre Group Sales representative will be pleased to speak with you and assist your group with priority seating, special group rates, advice on meal planning and much more. Please call 443.703.2401 or visit BroadwayAcrossAmerica.com/BaltimoreGroups/


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Attending Events

I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can send us a written letter to us here:

Hippodrome Theatre

Attn: Customer Service

12 North Eutaw Street

Baltimore, MD 21201


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What do I do if a performance is cancelled?

In the unlikely event that a performance is cancelled, The Hippodrome Theatre and Ticketmaster.com will inform patrons via phone, email or mail and give patrons appropriate information regarding the ticketing policy.  Ticket holders are encouraged to return to their original point of purchase for more information.  We recommend that patrons check for updates on BroadwayAcrossAmerica.com/Baltimore.


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What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theatre on time. Ticket holders may also call the venue at 410.837.7400 or check BroadwayAcrossAmerica.com/Baltimore for updates.


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Due to an emergency, I missed my scheduled performance. What are my options?

We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to your subscription show, please contact 800.343.3103 and ask to speak to a representative within 24 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the show, for select performances, based on availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.


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I need to contact someone during a show. Is there an emergency line?

Patrons can be reached by phone at 410.837.7400 if name and seat number are left with the House Manager.


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Where do I go to get general information, such as, directions to the theatre, box office hours, parking, and other services offered by the Hippodrome?

Please visit the venue page for more details or call 410.837.7400


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What is the appropriate dress for attending the theatre?

There is no specific dress code for attending shows at the Hippodrome Theatre.  Guests should wear what is appropriate for the show they are attending and we usually suggest business casual attire.


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Contact Us

If your question has not been answered, please contact Hippodrome Broadway Series Customer Service so that we may be able to speak with you personally.

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